Refund policy

Return and Refund Policy

We understand that sometimes your expectations may differ from the received product, and at MastDeals.online, we want to ensure your satisfaction. Here's our straightforward and customer-centric return and refund policy:

5-Day Return Period

We offer a 5-day return period from the date you receive your order. If within this time frame you find that the product doesn't meet your expectations or has any defects, we are here to assist you.

Product Availability

At MastDeals.online, we work with multiple trusted suppliers and fulfillment partners to offer a wide range of products. While we make every effort to keep product availability updated, inventory levels may change without prior notice.

In rare situations, a product may become unavailable or out of stock after an order has been placed. If this occurs, we will promptly notify the customer and offer one of the following options:

• A full refund of the order amount.
• An alternative product of similar value (subject to customer approval).
• Shipment once the product is restocked (subject to customer approval).

If a full refund is chosen, the refund will be processed according to our standard refund procedure.

By placing an order on MastDeals.online, you acknowledge and agree that product availability is subject to confirmation at the time of order processing.

Hassle-Free Returns

To initiate a return, please follow these steps:

  • Contact Us: Reach out to us via email at support@mastdeals.online or WhatsApp us at +91 7019006625 within the 5-day period, stating the reason for the return.

  • Return Approval: Our customer support team will guide you through the return process and provide you with a return authorization if the conditions are met.

  • Packaging: Ensure the product is unused, in its original packaging, and includes all accessories.

  • Return Shipment: Ship the product back to us using a reliable courier service.

Full Refund Guarantee

Once we receive and inspect the returned item and approve the return, we will initiate a full refund of the order amount. Please allow 3 business days for the refund to be processed.

Common Conditions for Return and Refund Approval

To ensure a smooth return and refund process, please note the following conditions:

  • The product must be unused and in its original packaging.

  • The return must be initiated within the specified 5-day period from the date of receiving the order.

  • Returns are subject to approval by our customer support team.

  • The product must be in resalable condition with all accessories included.

  • An unpacking video is mandatory for all return and refund requests. Without a proper unpacking video, the return/refund request will not be considered.

Mandatory Unpacking Video

Please record a clear unpacking video while opening your parcel. The video should clearly show:

  • The sealed package before opening

  • The entire unboxing process without cuts

  • The product received inside the package

  • Any damage, defect, or missing items (if applicable)

This video is required as proof for any return, replacement, or refund claim. Requests without an unpacking video will not be accepted.

 

Special Return Policy for Imitation Jewellery & Fashion Ornaments

At MastDeals.online, we take great pride in offering high-quality imitation jewellery and fashion ornaments that are carefully selected and quality-checked before dispatch.

Due to the nature of these products and to prevent misuse, returns, refunds, or exchanges are not accepted for imitation jewellery, ornaments, necklace sets, earrings, bangles, chains, malas, and other fashion accessories simply because the customer no longer wants the item after purchase.

Our product images are genuine representations of the actual products, and we strive to accurately display the design, color, size, and finish of every item.

Eligible Cases for Return or Replacement

A return or replacement request for imitation jewellery will be accepted only if:

  • The product is received in a damaged condition.

  • The wrong product was delivered.

  • The product has a manufacturing defect.

  • The parcel is missing any item that was ordered.

Important Conditions

  • An unpacking video is mandatory for any damage, defect, wrong item, or missing item claim.

  • The claim must be reported within 48 hours of delivery.

  • Products that show signs of use, wear, alteration, perfume exposure, makeup stains, or physical damage caused after delivery will not be eligible for return or replacement.

  • Returns will not be accepted for reasons such as personal preference, change of mind, occasion completion, dislike of design, or ordering by mistake.

By placing an order for imitation jewellery or fashion ornaments on MastDeals.online, you acknowledge and agree to this special return policy.

We appreciate your understanding and support as this policy helps us maintain fair pricing and genuine service for all customers.

Our Commitment to Your Satisfaction

Your satisfaction is our top priority at MastDeals.online. We are dedicated to providing a hassle-free and transparent return process because we care about your shopping experience. If you have any questions or concerns, our friendly customer support team is here to assist you.

Thank you for choosing MastDeals.online. Happy shopping!